At Pahadi Vibes Tour and Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or booking our travel services.
Information We Collect
When you interact with our website or book a tour package, we may collect the following information:
• Name and contact details (phone number, email address)
• Travel preferences and booking details
• Identification details when required for hotel or travel permits
How We Use Your Information
Your information is used to:
• Process and confirm your travel bookings
• Provide customized travel packages
• Communicate important updates related to your trip
• Improve our services and customer experience
Information Protection
We ensure that all personal information shared with us is handled securely and is not sold, rented, or shared with third parties without consent, except when required to complete your travel arrangements.
Third-Party Services
Some services such as hotels, transport providers, and activity operators are managed by third parties. They may have their own privacy policies which apply to the services they provide.
Updates to Policy
We may update this policy occasionally to reflect changes in services or regulations.
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Cancellation Policy
At Pahadi Vibes Tour and Travels, we understand that travel plans can sometimes change. Our cancellation policy is designed to be fair and transparent.
• All cancellation requests must be sent through email, WhatsApp, or official communication channels.
• Cancellation charges may apply depending on the time of cancellation before the travel date.
• Hotel, houseboat, and transport partners may have separate cancellation rules which will also apply.
• During peak seasons and special events, cancellation charges may be higher due to supplier policies.
Our team will always try to minimize cancellation costs whenever possible.
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Refund Policy
Refunds at Pahadi Vibes Tour and Travels are processed according to the cancellation terms and partner policies.
• Refunds are applicable only for services that were canceled within the allowed cancellation period.
• Any non-refundable bookings made with hotels or transport providers will not be refunded.
• Refund processing may take 7–14 working days depending on payment method and bank procedures.
• Any applicable bank or payment gateway charges may be deducted from the refund amount.
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Booking Policy
To confirm your tour package with Pahadi Vibes Tour and Travels, the following booking conditions apply:
• A minimum advance payment is required to secure hotel and transportation bookings.
• The remaining balance must be paid before the start of the trip or as per agreed terms.
• All guests must carry valid identification documents during travel.
• Special permits may be required for certain destinations such as Ladakh or restricted areas.
